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Win a trip to the 2010 FIFA World Cup™ with Visa Debit
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Spend over $20 on your Visa Debit card before 25 April 2010 to automatically go into the draw for a trip to the 2010 FIFA World Cup™ in South Africa thanks to Visa.
The more you use your Visa Debit card, the greater the chance to be part of the 2010 FIFA World Cup™. For full terms and conditions click here
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Your rediATM network has doubled in size
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Defcredit members now have even easier access to direct charge free ATMs, with the number of rediATMs doubling across Australia. National Australia Bank (NAB) has joined Defcredit and more than 100 other financial institutions using the rediATM network to offer members direct charge free transactions, from 1 September 2009.
With NAB ATMs joining the rediATM network, there are now over 3,100 rediATMs across Australia, providing a significant increase in access for Defcredit members.
“rediATM provides convenient direct charge free access for our members to their money,” said Jon Linehan, Defcredit’s Chief Executive Officer. “And the network now offers our members more ATMs than most other financial institutions in Australia.”
“We are excited about the boost in size to the rediATM network. Having a major bank in the rediATM network by no means alters our mutuality or customer relationship focus; it simply offers scale and better Australia-wide access benefits.”
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New code of practice
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Defcredit now operates under a new code of practice known as the Mutual Banking Code of Practice. This replaces the Credit Union Code of Practice and is our commitment to you, ensuring that we are fair and ethical in our dealings.
It outlines what you can expect from us, ensures that all our communication is clear, our fees are fair and that you will always have access to the right advice.
It’s a commitment to our members and wider community and provides 10 key promises:
We will
1. Be fair and ethical in our dealings with you
2. Focus on our members
3. Give you clear information about our products and services
4. Be responsible lenders
5. Deliver high member service and standards
6. Deal fairly with any complaints
7. Recognise member rights as owners
8. Comply with our legal and industry obligations
9. Recognise our impact on the wider community
10. Support and promote this Code of Practice.
If you’d like to find out more about the code, you can view a copy at any Defcredit branch or download by clicking here.
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