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Vision, Mission and Values
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Defcredit vision
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Our vision is for Defcredit to be the preferred provider of financial services for members of the Defence Community.
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Defcredit mission
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Defcredit is committed to helping members of the Defence Community achieve financial security by providing excellent savings, lending and other financial services.
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Defcredit values
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Values provide the framework for ethical behaviour and support sound decision-making and appropriate actions. Together they demonstrate the manner in which Defcredit chooses to achieve its vision and mission. Values are also fundamental to attracting and retaining the right staff and to providing effective service to Defcredit members. The values of Defcredit are:
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- excellent service for its members
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- being financially strong, safe and secure
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- competent leadership, governance and teamwork at all levels
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- sound management and an efficient organisation, providing competitive financial services in a socially responsible way
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- ethical, friendly and considerate service
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- responding to the needs of our members in a consistent, accurate, responsive and courteous manner
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- professional, equitable, honest and open dealings with members, staff and our Defence hosts
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- being a preferred employer within the credit union sector through our employees' involvement, empowerment and development within a safe working environment
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- being an equal opportunity employer
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- autonomy within a strong, mutually supportive network of credit unions.
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Our values are important to us. All Defcredit staff are evaluated against our values at regular intervals through our performance management system and we work to recognise those staff who actively embrace and demonstrate them.
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