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Internet security
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online banking
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- Ensure that you run the latest anti-virus and anti-spyware software at all times.
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- Never provide your password or account details to anyone as a result of an unsolicited email or other form (Defcredit will never ask for your password).
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- Ensure you are dealing with the correct site - www.defcredit.com.au - by logging in directly from your browser.
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- Use the secret question facility to set a question that only you can answer.
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- Change your password often (do not use obvious options, especially birth dates).
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- Do not disclose or keep a record of your password or secret question.
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- Never let anyone see you logging in.
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- Ensure that you log out and close down at the end of your online banking session, particularly if you are using a common access computer.
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- When you log in to online banking, confirm your last login details (found under the Personal Settings button).
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- If you feel your online banking security has been compromised, contact Defcredit immediately to arrange a new password - call 1800 033 139 or email us.
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Internet scams
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- Never open suspicious emails or attachments.
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- Never divulge your personal account and online banking information to anyone who contacts, approaches or emails you.
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- Note that changes to our web address or access sites will never be communicated to you via email; if you find a suspicious webpage that attempts to represent Defcredit, email us or call us on 1800 033 139.
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- Do not send your personal details, birth certificates and copies of your signature or other information to anyone other than for valid reasons.
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- Be suspicious of any correspondence from overseas where you have been advised to forward large sums of money or that you have won a prize.
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- To find out more about Internet scams, visit www.fido.gov.au
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