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Credit and debit cards
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- Sign your card as soon as it arrives.
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- Make sure that your card is kept in a safe place.
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- Always keep an eye on your card during every transaction.
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- Never lend your card to anyone.
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- Never disclose your PIN to anyone.
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- Do not keep your PIN with your card.
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- Prevent anyone seeing your card number and PIN being entered at ATMs and EFTPOS terminals.
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- Choose a PIN that is hard for other people to guess - never use your birth date or telephone number.
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- Open statements as soon as you get them and reconcile your account monthly.
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- Destroy your card by cutting it in pieces when it expires.
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- Keep your card number and contact details for lost or stolen cards together in a safe place.
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- Report lost or stolen cards straight away.
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- If you are expecting a credit or debit card in the mail and it does not arrive within a reasonable time, call Defcredit on 1800 033 139.
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PIN change machines
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Machines that enable you to change your PIN are located at branches on a roster. Call your local branch to confirm that the machine is on site.
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| > Download the PIN change roster |
