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BPAY View provides registered online banking users with the abillity to view selected bills online prior to payment. The list of billers includes companies such as Telstra, Optus and TRUenergy. The cost per BPAY View transaction is $0.20
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The following is a step by step procedure for all members to access BPAY View:
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Step 1. Have your latest bill with you and log onto Defcredit Online Banking
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Step 2. Click on BPAY View
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Step 3. Select "All Available Billers". This is a list of current billers and includes two action buttons on the right hand side to either 'View' a bill or 'Register'.
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Step 4. Select "Register" and fill in the details requested. This may vary from biller to biller, but generally includes the Customer Name (as it appears on your bill), the Customer Reference Number (CRN) and the Biller Code. All of these are available on your current paper bill.
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Step 5. That's it. Once you have completed the registration process for that bill, you will receive a notification on the status of your registration, i.e. Pending until you receive confirmation of your registration by either email or notification on the Defcredit Online Banking site.
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Frequently asked questions
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Q. How will I know when a bill has arrived?
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A. When a bill has arrived, Defcredit will notify you of its arrival by a message on the 'Balances' screen on Defcredit Online Banking. Your biller may also send you an email advising that a bill has been presented.
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Q. Will I still receive a paper bill?
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A. Most billers will stop sending a paper bill as soon as you register and start receiving bills by BPAY View. However, some may still provide both for a period and a number of billers may be required by law to continue to also send paper bills.
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Q. What if I want a paper copy of my bill?
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A. If you need a paper copy of your bill, simply print a copy of your bill as seen on screen. If you require a separate paper copy for a specific, one-off purpose, you can contact the biller direct and request a copy. Some billers may charge for this service.
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Q. Do I have to use BPAY to pay bills received through BPAY View?
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A. No. BPAY View gives you the choice of using BPAY or any of the other payment methods that the biller provides. However if you are online, payment by BPAY is the quickest and most convenient method.
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